We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.
We accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. If you return goods, as detailed within 14 days, we will issue a full refund for the price you paid for the item.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see “To return an item” below for details of how to return defective items to us.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange due to change of size/colour a further postage and package charge will be made.
Pay via Secure Server
Payments can be made over the internet utilising our 128 bit secure server
Pay over the telephone
To place an order, please call our mail order hotline on 0800 198 0012 and speak to one of our sales advisors. Lines are open between 9.30am and 4.30pm Monday to Saturday. We accept Delta, Visa, Visa Debit, MasterCard, Solo, American Express and Switch. Please have your credit card details available.
To return an item, Wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address below:
Farnham Honda
9A Farnham Trading Estate
Farnham
Surrey
GU9 9NN
For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please phone one of our sales team. Received orders may only be cancelled if the goods are returned unopened and their original condition.
Images shown are for illustrative purposes only. All colours and graphics are not guaranteed to be the image shown.